Returns

If for any reason the customer is not satisfied with an order, items can be returned within 14 days from the date of receipt of the goods.

Before start the return

Check that you have the following requirements before shipping the goods and follow these simple instructions to be able to receive a refund as soon as possible:

  • Check that each item to be returned is in the same condition in which it was originally shipped and that it is packed carefully and in a way ordered;
  • Check that all the original labels are perfectly intact and that they have not been removed from the garment, otherwise we cannot guarantee the refund of the product because the products would no longer be sold;
  • Each item returned can be worn only for the test of the same. It must not have been worn for other purposes or washed, ironed, and / or treated in any way;
  • The footwear for which the return is requested must not have been used.
  • The original box is considered an integral part of the product and must be returned intact, without signs, writings or deformations;
  • The original box cannot be used as the only external packaging for shipping;
IMPORTANT: if the conditions listed above are not respected we will not be able to accept the return. If you request it, the items will be sent back to you at your expense.

Returns to Italy:

Reason Return How to proceed
Change Size Gratis (only first change)

How to change size, color or article:

  • 1) Make sure the items are in the same condition in which you received them, with tags still attached;
  • 2) Send a request for authorization to ufficioresi@maxboutique.shop;
  • 3) Specify the name and quantity of the items that you want to replace, the type of change (size, color, article) and the pickup address of the goods;
  • 4) Upon approval, we will send the carrier to make the withdrawal, the address provided;
  • 5) As soon as the goods will arrived in the shop will check the items are in the same initial conditions and we will deliver the new products.
Change Color Gratis (only first change)
Change Article Gratis (only first change)
Refund € 15

How to refund:

  • 1) Make sure the items are in the same condition in which you received them, with tags still attached;
  • 2) Send a request for authorization to ufficioresi@maxboutique.shop;
  • 3) Send the items to be returned by "parcel post" or "courier";
  • 4) As soon as the goods will arrived in the shop we will check the items are in the same initial conditions and we will refund.

As soon as we receive your package, we will verify that all the conditions listed above have been respected: if the procedure has been carried out correctly, we will refund you.
For orders paid by credit card the amount refunded will be available in about 10 days.
In the case of payment via Paypal the amount will be returned to the original account.
In the case of cash payment you will need to provide your IBAN to make a transfer in your favor.

Returns for Zona 1 country:

Reason Return How to proceed
Change Size € 25

How to change size, color or article:

  • 1) Make sure the items are in the same condition in which you received them, with tags still attached;
  • 2) Send a request for authorization to ufficioresi@maxboutique.shop;
  • 3) Specify the name and quantity of the items that you want to replace, the type of change (size, color, article) and the pickup address of the goods;
  • 4) Upon approval, we will send the carrier to make the withdrawal, the address provided;
  • 5) As soon as the goods will arrived in the shop will check the items are in the same initial conditions and we will deliver the new products.
Change Color € 25
Change Article € 25
Refund € 25

How to refund:

  • 1) Make sure the items are in the same condition in which you received them, with tags still attached;
  • 2) Send a request for authorization to ufficioresi@maxboutique.shop;
  • 3) Send the items to be returned by "parcel post" or "courier";
  • 4) As soon as the goods will arrived in the shop we will check the items are in the same initial conditions and we will refund.

As soon as we receive your package, we will verify that all the conditions listed above have been respected: if the procedure has been carried out correctly, we will refund you.
For orders paid by credit card the amount refunded will be available in about 10 days.
In the case of payment via Paypal the amount will be returned to the original account.
In the case of cash payment you will need to provide your IBAN to make a transfer in your favor.

Important: if the customer refuses the package to customs, the costs of returning to Italy and customs duties will be borne by the customer.

Returns for Zona 2 country:

Reason Return How to proceed
Change Size € 35

How to change size, color or article:

  • 1) Make sure the items are in the same condition in which you received them, with tags still attached;
  • 2) Send a request for authorization to ufficioresi@maxboutique.shop;
  • 3) Specify the name and quantity of the items that you want to replace, the type of change (size, color, article) and the pickup address of the goods;
  • 4) Upon approval, we will send the carrier to make the withdrawal, the address provided;
  • 5) As soon as the goods will arrived in the shop will check the items are in the same initial conditions and we will deliver the new products.
Change Color € 35
Change Article € 35
Refund € 35

How to refund:

  • 1) Make sure the items are in the same condition in which you received them, with tags still attached;
  • 2) Send a request for authorization to ufficioresi@maxboutique.shop;
  • 3) Send the items to be returned by "parcel post" or "courier";
  • 4) As soon as the goods will arrived in the shop we will check the items are in the same initial conditions and we will refund.

As soon as we receive your package, we will verify that all the conditions listed above have been respected: if the procedure has been carried out correctly, we will refund you.
For orders paid by credit card the amount refunded will be available in about 10 days.
In the case of payment via Paypal the amount will be returned to the original account.
In the case of cash payment you will need to provide your IBAN to make a transfer in your favor.

Important: if the customer refuses the package to customs, the costs of returning to Italy and customs duties will be borne by the customer.

Returns for Zona 3 country:

Reason Return How to proceed
Change Size € 50

How to change size, color or article:

  • 1) Make sure the items are in the same condition in which you received them, with tags still attached;
  • 2) Send a request for authorization to ufficioresi@maxboutique.shop;
  • 3) Specify the name and quantity of the items that you want to replace, the type of change (size, color, article) and the pickup address of the goods;
  • 4) Upon approval, we will send the carrier to make the withdrawal, the address provided;
  • 5) As soon as the goods will arrived in the shop will check the items are in the same initial conditions and we will deliver the new products.
Change Color € 50
Change Article € 50
Refund € 50

How to refund:

  • 1) Make sure the items are in the same condition in which you received them, with tags still attached;
  • 2) Send a request for authorization to ufficioresi@maxboutique.shop;
  • 3) Send the items to be returned by "parcel post" or "courier";
  • 4) As soon as the goods will arrived in the shop we will check the items are in the same initial conditions and we will refund.

As soon as we receive your package, we will verify that all the conditions listed above have been respected: if the procedure has been carried out correctly, we will refund you.
For orders paid by credit card the amount refunded will be available in about 10 days.
In the case of payment via Paypal the amount will be returned to the original account.
In the case of cash payment you will need to provide your IBAN to make a transfer in your favor.

Important: if the customer refuses the package to customs, the costs of returning to Italy and customs duties will be borne by the customer.

Returns for Zona 4 country:

Reason Return How to proceed
Change Size € 55

How to change size, color or article:

  • 1) Make sure the items are in the same condition in which you received them, with tags still attached;
  • 2) Send a request for authorization to ufficioresi@maxboutique.shop;
  • 3) Specify the name and quantity of the items that you want to replace, the type of change (size, color, article) and the pickup address of the goods;
  • 4) Upon approval, we will send the carrier to make the withdrawal, the address provided;
  • 5) As soon as the goods will arrived in the shop will check the items are in the same initial conditions and we will deliver the new products.
Change Color € 55
Change Article € 55
Refund € 55

How to refund:

  • 1) Make sure the items are in the same condition in which you received them, with tags still attached;
  • 2) Send a request for authorization to ufficioresi@maxboutique.shop;
  • 3) Send the items to be returned by "parcel post" or "courier";
  • 4) As soon as the goods will arrived in the shop we will check the items are in the same initial conditions and we will refund.

As soon as we receive your package, we will verify that all the conditions listed above have been respected: if the procedure has been carried out correctly, we will refund you.
For orders paid by credit card the amount refunded will be available in about 10 days.
In the case of payment via Paypal the amount will be returned to the original account.
In the case of cash payment you will need to provide your IBAN to make a transfer in your favor.

Important: if the customer refuses the package to customs, the costs of returning to Italy and customs duties will be borne by the customer.

Returns for Zona 5 country:

Reason Return How to proceed
Change Size € 70

How to change size, color or article:

  • 1) Make sure the items are in the same condition in which you received them, with tags still attached;
  • 2) Send a request for authorization to ufficioresi@maxboutique.shop;
  • 3) Specify the name and quantity of the items that you want to replace, the type of change (size, color, article) and the pickup address of the goods;
  • 4) Upon approval, we will send the carrier to make the withdrawal, the address provided;
  • 5) As soon as the goods will arrived in the shop will check the items are in the same initial conditions and we will deliver the new products.
Change Color € 70
Change Article € 70
Refund € 70

How to refund:

  • 1) Make sure the items are in the same condition in which you received them, with tags still attached;
  • 2) Send a request for authorization to ufficioresi@maxboutique.shop;
  • 3) Send the items to be returned by "parcel post" or "courier";
  • 4) As soon as the goods will arrived in the shop we will check the items are in the same initial conditions and we will refund.

As soon as we receive your package, we will verify that all the conditions listed above have been respected: if the procedure has been carried out correctly, we will refund you.
For orders paid by credit card the amount refunded will be available in about 10 days.
In the case of payment via Paypal the amount will be returned to the original account.
In the case of cash payment you will need to provide your IBAN to make a transfer in your favor.

Important: if the customer refuses the package to customs, the costs of returning to Italy and customs duties will be borne by the customer.

Returns for Zona 6 country:

Reason Return How to proceed
Change Size € 85

How to change size, color or article:

  • 1) Make sure the items are in the same condition in which you received them, with tags still attached;
  • 2) Send a request for authorization to ufficioresi@maxboutique.shop;
  • 3) Specify the name and quantity of the items that you want to replace, the type of change (size, color, article) and the pickup address of the goods;
  • 4) Upon approval, we will send the carrier to make the withdrawal, the address provided;
  • 5) As soon as the goods will arrived in the shop will check the items are in the same initial conditions and we will deliver the new products.
Change Color € 85
Change Article € 85
Refund € 85

How to refund:

  • 1) Make sure the items are in the same condition in which you received them, with tags still attached;
  • 2) Send a request for authorization to ufficioresi@maxboutique.shop;
  • 3) Send the items to be returned by "parcel post" or "courier";
  • 4) As soon as the goods will arrived in the shop we will check the items are in the same initial conditions and we will refund.

As soon as we receive your package, we will verify that all the conditions listed above have been respected: if the procedure has been carried out correctly, we will refund you.
For orders paid by credit card the amount refunded will be available in about 10 days.
In the case of payment via Paypal the amount will be returned to the original account.
In the case of cash payment you will need to provide your IBAN to make a transfer in your favor.

Important: if the customer refuses the package to customs, the costs of returning to Italy and customs duties will be borne by the customer.





For the zones refer to the shipping page .